Refund policy

We want you to be happy with your order. Here's how it works.

 

Damaged, faulty or wrong item

Email us at support@averqivo.com within 7 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or give you a full refund, whichever you prefer. You don't need to send the item back.

 

Order hasn't arrived

If your tracking hasn't shown delivery 30 business days after you ordered, email us. We'll send a new one or give you a full refund.

 

Changed your mind

You can return an unused item in its original packaging within 14 days of delivery. Email us first and we'll send the return instructions. Return shipping is paid by you. We refund the item price within 5 business days of receiving it.

 

Cancelling an order

You can cancel for a full refund until your order ships. Email us as soon as possible.

 

How refunds are paid

Refunds go back to your original payment method (PayPal or card). Depending on your bank, they can take 5-10 business days to appear.