Questions, answered
Will my phone fit?
Each product page lists the size. The Transparent Phone Lock Box fits most phones, including many in a slim case. The green Phone Lock Box fits phones up to 6.5 in (166 mm) long; iPhone Pro Max and Galaxy Ultra fit without a case.
Can I get my phone out in an emergency?
Yes. Both boxes have a limited number of emergency unlocks, so you are never stuck. The exact number is on each product page.
Can I still see or answer calls?
Yes. The Transparent Phone Lock Box shows your screen and who is calling through its clear front. The Sage Green and Walnut styles of the Phone Lock Box with Timer have a small window on the back for answering a call.
Does my phone charge while it is locked?
Yes. Both boxes have a slot for your charging cable.
How do the bundle discounts work?
Add a phone lock box and one of the bundle items to your cart: Sunrise Alarm Clock ($4.99 off), Punch Needle Wreath Kit ($4.99 off) or Clip-On Book Light ($4.99 off). The discount is applied automatically at checkout. One bundle discount per order.
How much is shipping and how long does it take?
Shipping is free on all US orders. We send your order within 1–3 business days, and delivery usually takes 7–15 business days after it ships, with tracking. The Book Nook Kit ships from a US warehouse and arrives in 3–7 business days. From November 20 to January 5, please allow up to 4 weeks.
Where do orders ship from?
Most orders ship from our partner warehouse in China, which is how we keep prices low. We currently ship to the United States only.
What if my item arrives damaged or doesn't work?
Email us within 7 days of delivery with your order number and a photo or short video. We'll send a free replacement or give you a full refund, whichever you prefer. You don't need to send it back.
Can I return something if I change my mind?
Yes, within 14 days of delivery if it is unused and in its original packaging. Email us first for instructions. Return shipping is paid by you. See our refund policy.
How can I pay?
Checkout is through PayPal. You can pay with your PayPal account or with a debit or credit card, without creating a PayPal account.
How do I contact you?
Email support@averqivo.com. We reply within 24 hours, Monday to Saturday.